Order cancellation
You have the right to return the products you buy, free of charge and without having to notify us of the reason why you wish to return the products, within ten (10) days from the date you receive them. In this case, only the direct cost of returning the products is borne by you.
Please note that returns are only accepted if:
Contact us via email at info@kosmima-nik.gr
The product has not been worn further in the test
The product is not a special order
All product accessories such as the box, and the purchase receipt are returned, as all of the above are part of the product
If the product is accompanied by a gift, it must be returned with the product
Send us the products via: Courier Center
Please make sure the packaging of the shipment is secure so as not to cause any damage during transport. We inform you that kosmima-nik.gr is not responsible in case of loss or destruction of the product during the transfer of the return. In case of return of the products, your refund will be completed within fourteen (14) days from the date of receipt of the products. We inform you that kosmima-nik.gr does not bear any responsibility for any damage and wear of the products after their use and in no case is it obliged to replace.
Complaints policy
For any questions, clarifications and any other questions or issues related to the operation and use of the e-shop, its products and services, you can contact us at tel. (+30) 23730 21434 or send an e-mail to info@kosmima-nik.gr Our specialized staff remains by your side at all times ready to listen to you and deal with any problems and complaints that may arise regarding our services and products.